Privacy Policy
Read MarviO Tour's Privacy Policy to understand how we collect, use, and protect your personal data when you book tours or visit our website.
Last updated: July 2026
At MarviO Tour, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book a tour, or interact with our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information to provide, improve, and personalize your travel experience with MarviO Tour.
1.1 Information You Provide Directly
When you book a tour, make an inquiry, or contact us, we may collect:
- Full name
- Email address
- Phone number (including WhatsApp)
- Passport details (for international tours)
- Travel preferences and special requests
- Payment information (processed securely via third-party payment gateways)
1.2 Information Automatically Collected
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website or search terms
- Device information
- We use this data to improve our website performance and user experience.
1.3 Information from Third Parties
If you book through a travel agent or third-party platform, we may receive information necessary to fulfill your booking, such as your name, contact details, and travel dates.
2. How We Use Your Information
We use your personal data for the following purposes:
|
Purpose |
Description |
|
Booking & Reservations |
To process your tour bookings, confirm itineraries, and send necessary travel documents. |
|
Customer Support |
To respond to your inquiries, provide travel advice, and resolve issues. |
|
Communication |
To send booking confirmations, reminders, updates, and promotional offers (only with your consent). |
|
Personalization |
To tailor our services and recommendations to your preferences. |
|
Legal Compliance |
To comply with applicable laws, regulations, and legal requests. |
|
Website Improvement |
To analyze usage patterns and enhance our website functionality. |
3. Legal Basis for Processing (For GDPR/International Visitors)
For visitors from the European Economic Area (EEA) or other jurisdictions with similar data protection laws, we process your personal data based on:
- Consent – When you explicitly agree to receive marketing communications or share sensitive information.
- Contractual Necessity – When we need your data to fulfill a booking or provide a requested service.
- Legitimate Interest – When we use data to improve our services, protect our business, or prevent fraud.
- Legal Obligation – When we are required to comply with legal or regulatory requirements.
4. Data Sharing & Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.1 Third-Party Service Providers
We may share your data with trusted partners who assist us in operating our business:
|
Partner Type |
Purpose |
|
Payment Gateways |
To securely process transactions |
|
Accommodation Providers |
To book hotels and villas |
|
Transport Companies |
To arrange private drivers and airport transfers |
|
Activity Operators |
To book tours, excursions, and experiences |
|
Communication Tools |
To send booking confirmations and updates |
All third-party partners are contractually obligated to protect your data and use it only for the services they provide on our behalf.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation to protect the rights, property, or safety of MarviO Tour, our customers, or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Security measures include:
- ✅ Secure Sockets Layer (SSL) encryption for data transmission
- ✅ Access controls to limit internal access to personal data
- ✅ Regular security assessments and updates
- ✅ Staff training on data protection and privacy
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
|
Data Type |
Retention Period |
|
Booking Records |
5 years (for legal and tax compliance) |
|
Customer Inquiries |
2 years |
|
Marketing Data |
Until you withdraw consent |
|
Website Analytics |
1 year (anonymized) |
After the retention period, your data will be securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
|
Right |
Description |
|
Access |
Request a copy of your personal data we hold. |
|
Rectification |
Request correction of inaccurate or incomplete data. |
|
Erasure |
Request deletion of your data (subject to legal obligations). |
|
Restriction |
Request restriction of processing in certain circumstances. |
|
Portability |
Request transfer of your data to another service provider. |
|
Objection |
Object to processing for marketing or certain other purposes. |
|
Withdraw Consent |
Withdraw consent at any time where we rely on it for processing. |
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days.
8. Cookies
We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
Types of Cookies We Use
|
Cookie Type |
Purpose |
|
Essential |
Required for basic website functionality. |
|
Analytics |
Help us understand how visitors interact with our site. |
|
Preference |
Remember your settings and preferences. |
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
9. International Data Transfers
MarviO Tour operates in Indonesia. If you are accessing our services from outside Indonesia, your data may be transferred to and processed in Indonesia.
We take appropriate safeguards to ensure that your data is protected in accordance with applicable data protection laws.
10. Third-Party Links
Our website may contain links to third-party websites, including payment providers, hotels, and activity operators. This Privacy Policy does not apply to those external sites.
We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
MarviO Tour does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the “Last updated” date
- Informing you via email (for major changes affecting your rights)
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
|
Channel |
Details |
|
|
|
|
Phone / WhatsApp |
|
|
Address |
We are committed to addressing your concerns promptly and transparently.
MarviO Tour – Explore with Confidence,
Travel with Trust.
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