FAQ's
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Quick Answers to Common Questions
We know every trip is unique. If you have specific questions about your journey, our team is here to give you tailored advice.
Are all the tour packages on your website guaranteed to run?
Not all packages are guaranteed as they are subject to availability and minimum participant requirements. We recommend booking in advance to secure your spot, and our team will confirm availability upon receiving your inquiry.
Can I customize a pre-designed tour package?
Absolutely! We understand that every traveler is unique. You can customize any pre-designed package to better match your preferences, schedule, or special interests. Contact our travel consultants to discuss your modifications.
Can I create a completely personal trip from scratch?
Yes, we specialize in bespoke travel experiences. Simply share your dream vacation ideas, and our travel experts will design a completely personalized itinerary from the ground up, tailored to your specific desires and budget.
Do you offer private tours, not just group tours?
Yes, we offer both private and group tours. Private tours give you exclusive access to our guides and vehicles, with complete flexibility in scheduling and itinerary. Perfect for families, couples, or special occasions!
Are flights and airport transfers included in your packages?
Flights are sold separately to give you flexibility in choosing airlines and routes. Airport transfers are included in certain packages—please check the “Inclusions” section of each tour package for specific details.
How far in advance should I book my trip?
We recommend booking at least 1 day before your departure date (H-1). However, for peak seasons, popular destinations, or special tours, we suggest booking 2-3 weeks in advance to guarantee availability.
What information do I need to make a booking?
You’ll need to provide:
- Full names of all travelers
- Contact information (email and phone number)
- Passport details (for international tours)
- Special requirements (dietary, medical, etc.)
- Preferred departure date
- Any specific rooming preferences
Can I hold a reservation without paying immediately?
Yes, we can hold reservations for up to 3 days before departure (H-3) without payment. After this period, we require a deposit to confirm your booking.
Is my booking confirmed instantly?
Not instantly. Our team needs to verify availability with our partners and guides to ensure everything is prepared for your perfect experience. We typically confirm bookings within 2-4 business hours.
Can I make a booking for a large group?
Certainly! We welcome large group bookings and offer special rates for groups. For the best experience, we recommend contacting our group travel specialists who can handle all the details for your party.
What payment methods do you accept?
We accept various payment methods including bank transfers, credit cards, and digital wallets. Specific options will be provided during the booking process.
Are the prices on the website per person?
Yes, all prices displayed are per person unless otherwise specified as package prices or group rates.
Are there any hidden fees not shown in the initial price?
Our displayed prices include most costs, but some packages may exclude government taxes, service charges, or entrance fees that are beyond our control. These will be clearly listed in the “Exclusions” section before you confirm booking.
Do you offer payment plans or installments?
Yes, we offer flexible payment plans for most tours. You can typically pay in 2-3 installments, with the final payment due before departure. Specific terms depend on the tour package.
Is the price guaranteed after I book?
Yes, once you’ve completed payment and received confirmation, your price is fully guaranteed and protected against any potential price increases.
Can I make changes to my booking after it's confirmed?
Yes, changes are possible subject to availability and may incur additional fees depending on the modifications and how close it is to your departure date. Contact us as soon as possible for assistance.
What is your cancellation policy?
All confirmed reservations are non-refundable. We strongly recommend considering travel insurance to protect your investment in case of unexpected circumstances preventing your travel.
What happens if MarviO Tour cancels my trip?
In the rare event we must cancel a tour, we will contact you immediately to discuss alternatives including rescheduling, credit toward future travel, or a full refund. Please contact us for specific scenarios.
Can I transfer my booking to another person?
Yes, bookings can be transferred to another person subject to administrative fees and provided the new traveler meets all tour requirements. Transfers must be requested at least 7 days before departure.
Do you handle visa applications for travelers?
Yes, we provide visa assistance services for many destinations. We’ll guide you through the requirements and documentation needed, though final approval rests with the respective embassies.
What travel documents and visas am I responsible for?
Travelers are responsible for ensuring they have a valid passport (with at least 6 months validity), necessary visas, and any required vaccinations. We provide guidance, but ultimate responsibility lies with the traveler.
Are there any vaccination or health requirements for the tours?
Generally no, except for destinations with specific health regulations or if you have certain medical conditions that may affect your participation. We recommend checking with your doctor before traveling.
What is the minimum age to book a tour?
Travelers as young as 1 year old can be included, however, some packages and activities have age restrictions (typically 5-65 years) for safety and experience quality. Please check specific tour details for age requirements.
What is not included in the tour package?
Typically excluded are: international flights, personal expenses, tipping/gratuities, travel insurance, and VAT/taxes where applicable. Each package clearly lists inclusions and exclusions.
What type of accommodation can I expect?
We select comfortable, well-located accommodations with a minimum 3-star rating. Specific hotels are listed in your itinerary, and we can often upgrade upon request (subject to availability and additional cost).
Who will be my guide during the trip?
You’ll be accompanied by experienced local guides who know their destinations intimately. They’re not just guides but cultural ambassadors who’ll enrich your travel experience.
What happens if I have a problem during the tour?
Our customer service team is available 24/7 during your tour. You’ll receive emergency contact numbers before departure, and our local guides are trained to handle most situations immediately.
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